There is a lot of talk about jobs AI will eliminate, but relatively less discussion about jobs AI will create.

In this regard, Jake Stauch (제이크 스타우치), founder and CEO of AI-based IT work automation startup Serval, has plenty to say. The main point is that AI-related jobs also deserve attention.

In a recent post shared on social media X (Twitter), he said, "Pessimism is easier and gets more clicks, but AI eliminates soul-crushing, boring work and helps people focus on important things. People who work with AI have truly AI-native jobs."

He cited the 'Automation Engineer' as a representative example.

Stauch said, "Every time new technology emerges, jobs are created that did not exist before. Automation engineer is one of those jobs." He added, "No one has 10 years of experience doing this yet. The tools that made it possible did not exist 10 years ago. As recently as 2 years ago, the job itself did not exist."

He said companies are increasingly moving in a direction that requires automation engineers.

He said, "Demand for work never ends, so there is that much demand for automation. On top of that, building automation tools themselves has become easier than ever."

He added, "It is still difficult to decide what to automate, and it is not easy to make automation take root in a company. That is because each company has employees and departments with different circumstances and interests, intertwined with established work processes."

He went on to stress, "That is why people with experience need to work with a team to identify what is needed and build it directly with the latest tools."

An automation engineer goes beyond handling tickets one by one. Tickets are work request forms that company employees send to support departments such as an IT team.

His explanation was that they need to look at the whole system, including how a single access request reaches HR, legal and IT at the same time, and they must also know where the next automation should go before anyone even requests it.

Stauch also cited an example of his company working with SeatGeek.

He said that when SeatGeek adopted ChatGPT Enterprise, all kinds of requests poured into the IT team. He suggested employees rushed to request permissions or settings to use the new tool.

Requests on the first day rose to 11 times the usual level, and by the third day all employees had submitted tickets. To submit a ticket, employees had to manually fill in items one by one, and all tickets required manager approval regardless of risk. Serval worked with SeatGeek from January and automatically processed 40 percent of IT requests in 3 weeks. Within 60 days, this share exceeded 50 percent.

Stauch said, "Team members who had been handling automated tasks did not leave the company. They moved to customer support, technical compliance and legal departments and are planting automation where there were no engineers." He added, "SeatGeek customer support leaders were satisfied with these results and created 5 more automation engineer positions. Fortune 20 companies are also already keeping automation engineers in-house."

He also stressed that automation is not something that ends with buying software. He said, "Now anyone builds automation. But creating automation while understanding people and departments, and countless decisions that are not documented, is still something only experienced people can do."