Telecommunications & Media
LG Uplus speeds shift to non-face-to-face home services
LG Uplus is expanding non-face-to-face processing across home activations and after-sales service, handling more than 60,000 cases a month on average without on-site visits, or about 54 percent of total device returns and product-change activations. The company said remote processing has grown around device returns for cancellation customers and self-activation. It is extending the scope this year to simple after-sales service to reduce scheduling and waiting burdens.
