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AI & Enterprise
Meta launches \'Meta Business Agent\' to support customer service on WhatsApp, Instagram
Meta has launched an AI agent called Meta Business Agent that automates customer responses, product recommendations and booking handling on WhatsApp, Messenger and Instagram, CNBC reported on June 3. CEO Mark Zuckerberg said companies of any size would have agents to talk to customers and support operations. The agent is included in Meta One, a subscription service for businesses and creators, and large firms using WhatsApp Business pay usage-based fees.
AI & Enterprise
Microsoft launches Agent 365 to manage third-party AI agents
Microsoft has launched Agent 365, a platform designed to detect, manage and protect AI agents used inside companies, including agents running in Copilot, Teams and Microsoft 365 as well as partner agents. The company says the spread of AI agents is creating security risks as employees deploy tools outside IT oversight. Agent 365 adds detection via Defender and Intune, multi-cloud discovery through AWS Bedrock and Google Cloud, and new mapping and lifecycle features.
AI & Enterprise
Usage- and performance-based pricing spreads in enterprise software for AI era
As AI agents spread, usage-based pricing and performance-based models that charge only when AI completes work properly are rapidly gaining ground in the enterprise software market. The industry has long relied on flat-rate subscriptions priced per user per month, but companies increasingly see those plans as a poor fit for AI. Some firms are also moving beyond volume-based models, adopting outcome-linked pricing. Adobe plans to apply performance-based fees to its CX Enterprise AI agent platform, while keeping usage and subscription pricing for some existing AI tools. Zendesk, Intercom, Sierra AI, Salesforce and HubSpot have also introduced outcome-based approaches.