Meta has launched an AI agent called Meta Business Agent that automates customer responses, product recommendations and booking handling on WhatsApp, Messenger and Instagram, CNBC reported on June 3. CEO Mark Zuckerberg said companies of any size would have agents to talk to customers and support operations. The agent is included in Meta One, a subscription service for businesses and creators, and large firms using WhatsApp Business pay usage-based fees.

Microsoft has launched Agent 365, a platform designed to detect, manage and protect AI agents used inside companies, including agents running in Copilot, Teams and Microsoft 365 as well as partner agents. The company says the spread of AI agents is creating security risks as employees deploy tools outside IT oversight. Agent 365 adds detection via Defender and Intune, multi-cloud discovery through AWS Bedrock and Google Cloud, and new mapping and lifecycle features.