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AI & Enterprise

Meta AI agent Muse shakes up subscription model built on forgetfulness and hassle

Meta’s personal AI agent app Muse is offering a feature that finds subscriptions users have forgotten or left due to hassle and cancels them, CNBC reported on Sept. 27. Studies cited show subscription spending has risen, while easier cancellation can sharply increase churn. Subscription management firm ScribeUp says cancellation activity is rising and it now tracks about 200,000 recurring-payment merchants. Analysts warn AI assistants could also shift household cash to higher-yield accounts, affecting banks’ deposits.

AI & Enterprise

MatrixCloud builds contact centre on ElevenLabs voice AI

Global AI audio company ElevenLabs said on Sept. 1 that cloud-based contact-centre-as-a-service specialist MatrixCloud has adopted its ElevenAgent and built an AI contact-centre counselling environment. MatrixCloud said it expects the solution to overcome existing voice AI response delays and limits stemming from development complexity, and it is also pursuing entry into the global AI contact-centre market. The company is expanding business using AI voice agents based on experience building customer centres on Salesforce and Zendesk.

AI & Enterprise

Software industry sees dispute risk as outcome-based pricing spreads

Enterprise software companies are accelerating pricing overhauls as they sell AI-based services. Outcome-based pricing, which charges based on usage or only when AI completes tasks successfully, is spreading in place of per-user flat fees. The Information reported Salesforce is offering customers multiple payment options, including customised contracts tied to revenue gains or cost reductions. OpenAI and AI customer service startups are also testing similar models. Users may face complex debates over what drives results, raising dispute risks.