AI & Enterprise
United Airlines to block AI agents from booking tickets
United Airlines will block personal AI agents from accessing its systems to book tickets, the Wall Street Journal reported. The airline cited concerns that outside agents could expose sensitive customer information or make unwanted purchases. It also said automated bookings could violate U.S. Federal Aviation Administration and Transportation Department rules on required disclosures and attestations. Agents may still display flights and fares but cannot complete payment, the report said.
