South Korean lawmaker Kim Nam-kuk called for revamping mobile telecom service quality assessments to go beyond download speeds and reflect user-perceived quality such as data dropouts, latency and connection stability. He said policies should better reflect service continuity and reliability as 5G use becomes commonplace. Research by ETRI found users prioritised service continuity and connection stability, while dropouts and delays increased dissatisfaction. The science ministry has begun adding service-based speed metrics and plans broader indicators.