AI & Enterprise
Automation Anywhere agrees to buy Boost.ai to expand voice AI for customer service
Process automation software company Automation Anywhere has agreed to acquire conversational voice artificial intelligence company Boost.ai from Nordic Capital. The acquisition is aimed at expanding the scope of autonomous automation into customer response, SiliconANGLE reported on Oct. 8. Automation Anywhere said Boost.ai\'s technology can take customer or employee requests and link them to middle-office and back-office tasks. CEO Mihir Shukla said the combined company will build an operating system spanning customer service, employee support and business operations.