AI & Enterprise
SKT upgrades A. AI agent to handle call centre holds, manage SMS schedules
SK Telecom added new functions to its A. AI service, including support for waiting to connect to customer service lines and organising reservation and coupon information in text messages. The update includes Agent Call, which shows congestion levels and provides real-time captions, and allows users to hand over waiting to the AI. SKT also expanded AI Messages to summarise texts and extract schedules, locations and coupon details, with calendar integration.