Search results for Korea Consumer Federation
Games & Commerce
Naver consumer dispute relief rate at 83.6 percent, study finds
An external analysis of Naver\'s consumer dispute mediation system found a relief rate of 83.6 percent, based on a full review of disputes filed in 2025 and cross-checks with outside consumer counseling data. Researchers said dispute difficulty varies by factors such as seller responsiveness and product type, and called for more detailed classification of dispute types and outcomes. They also positively assessed preventive measures introduced last year and urged expanded cooperation with external institutions.
Telecommunications & Media
Broadcast Media Telecommunications Commission to scrutinise carrier incentives to curb steering to high-priced plans
South Korea\'s Broadcast Media Telecommunications Commission will strengthen its response to unfair sales practices after the abolition of the Mobile Device Distribution Act. From next month, it will monitor how the three mobile carriers pay incentives to agencies and retailers, and will focus inspections on practices that force or induce customers to sign up for high-priced plans or add-on services. It will also strengthen plan-change alerts, improve comparisons of extra subsidies and expand user reporting mechanisms.
Telecommunications & Media
Broadcast Media Telecommunications Commission meets consumer groups on policies after mobile subsidy law repeal
South Korea’s Broadcast Media Telecommunications Commission held a meeting on Feb. 23 with representatives of major consumer groups, including the Korea Consumer Federation and the Korea Women Consumers Association, to discuss user protection issues in the telecommunications market. Consumer groups said it was hard to feel the effects of repealing the handset subsidy law amid a muddled market. They called for greater transparency, prevention of unfair practices and stronger oversight.