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KT introduces AICC technology in Indonesia, seeks Southeast Asia business opportunities

KT said on Thursday it introduced AI-based customer service centre technology and operating know-how to an Indonesian Contact Center Association delegation visiting South Korea for benchmarking. About 80 officials from Indonesian government and public bodies, financial institutions and companies attended an event at KT\'s Seoul Central Customer Center. KT showcased AI contact centre services, including AI agent tools and monitoring. It said it would expand business cooperation opportunities in Southeast Asia.