K Bank said on Tuesday it has built an AI assistant system dedicated to its customer service center. The system applies an AI contact center concept and integrates AI across the full consultation process. The assistant analyses 상담 content in real time, automatically identifies question intent and searches and summarises internal knowledge stored in a knowledge management system to generate recommended responses. K Bank said the system uses a finance-focused private LLM introduced internally last February.

Technology is reshaping daily life, but a new phase is emerging in which people remain central as AI enters care, work and learning, Amazon CTO Werner Vogels writes. He points to evidence for companion robots easing loneliness, argues generative AI will elevate rather than replace developers, and warns quantum-era threats demand immediate adoption of post-quantum cryptography and talent development. Vogels also says defense innovations will move into civilian use faster and predicts AI tutoring will become ubiquitous.