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KB Financial steps up consumer protection across product and service lifecycle

KB Financial Group is moving to strengthen its financial consumer protection framework across group affiliates and boost the expertise of related organisations. It held its third consumer protection working-level council on Aug. 24, bringing together chief consumer protection officers from 10 affiliates including KB Kookmin Bank, KB Securities and KB Insurance. Participants discussed consumer-focused product and service operations, stronger organisational expertise and refinements to KB Kookmin Bank’s consumer protection quality index.