Search results for Intercom
AI & Enterprise
Supply chain attacks spread, SAP, Intercom and Lightning packages also hit
Software packages widely used by developers, including those related to SAP, Intercom and Lightning, were repeatedly exposed to hacking attacks, The Register reported. The attacks involved malicious hackers embedding malware in official packages downloaded by developers. When installed, the malware automatically ran to steal GitHub account passwords, cloud access keys for AWS and Google Cloud, and database credentials, then encrypt and send the data to external servers.
AI & Enterprise
Usage- and performance-based pricing spreads in enterprise software for AI era
As AI agents spread, usage-based pricing and performance-based models that charge only when AI completes work properly are rapidly gaining ground in the enterprise software market. The industry has long relied on flat-rate subscriptions priced per user per month, but companies increasingly see those plans as a poor fit for AI. Some firms are also moving beyond volume-based models, adopting outcome-linked pricing. Adobe plans to apply performance-based fees to its CX Enterprise AI agent platform, while keeping usage and subscription pricing for some existing AI tools. Zendesk, Intercom, Sierra AI, Salesforce and HubSpot have also introduced outcome-based approaches.
Industry
Sena Technology launches 100g ultra-light Expand Mono
Sena Technology launched the single-ear mesh intercom headset Expand Mono on Tuesday, saying it allows users to hear surrounding sounds while communicating with teammates. The device supports open-mesh near-unlimited connections and group mesh with up to 24 participants. It uses Mesh Intercom 3.0 and Bluetooth 5.2 for direct connections without base stations or smartphone networks, with about 400 metres of range.
