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AI & Enterprise

Can AI deliver a public service UX revolution in South Korea?

South Korea’s public digital services are rated among the world’s best, but their usability has drawn criticism compared with private-sector services. The government is pushing a public-sector AX strategy under the National AI Strategy Committee to improve services for the public. The Interior Ministry plans an AI-based integrated civil-complaint platform and is building AI Government24 and other AI service projects. Officials say cross-ministry cooperation will be decisive for success.

AI & Enterprise

Samsung SDS holds \'Industry Day\' to share AI-based digital administration innovation cases

Samsung SDS held a \'Samsung SDS Industry Day\' seminar on March 18 at the Government Sejong Convention Center for officials from administrative and public institutions, sharing public-sector AI transformation cases and strategies. The event drew about 250 IT officials. Speakers from the National Information Society Agency and Gyeonggi Provincial Office of Education presented application cases, including use of a cross-government AI common platform and a generative AI collaboration solution.