AI & Enterprise
ServiceNow shifts to AI-native architecture, embeds agent automation across products
ServiceNow will overhaul its entire product portfolio around AI agents, SiliconANGLE reported on April 9. The company aims to deliver an AI-native architecture that embeds agent automation across services, platforms and products. It said many companies remain in an experimental phase with AI because fragmented applications, data silos and inconsistent security protocols often derail automation. ServiceNow will introduce a Context Engine to connect tools and apps and help agents understand business context.
