Search results for Data 360
AI & Enterprise
AI app companies build in-house models as push grows; what next for Dokpamo overhaul?
More AI service companies are building in-house models to cope with the cost of using advanced AI models and to compete with large model developers. Legal AI startup Harvey has developed its Tenet model based on Moonshot\'s low-cost open-source Kimi K3. Coding AI Cursor is also accelerating its own model work and has launched its Origin code hosting platform. South Korea plans to revamp support for firms in the Dokpamo project from the third evaluation round.
AI & Enterprise
Salesforce unveils headless Data 360 to let AI agents directly use customer data
Salesforce has launched headless Data 360 for MCP to allow AI agents to use customer data directly. The service is designed to provide agents with relevant, controlled customer context and to handle building, transforming and mapping data, creating segments and activating them. Data 360 offers more than 200 existing APIs as programmable endpoints, letting agents call Salesforce data and functions without a user interface while teams continue work in existing tools.
AI & Enterprise
Salesforce unveils Agentforce Help Agent with performance-based pricing
Salesforce on Wednesday unveiled Agentforce Help Agent, a tool designed to reduce the burden of building and operating AI agents for customer service. Built on the Agentforce 360 Platform, it uses a company’s customer response policies and business information to handle inquiries and support case management. Salesforce also highlighted a pay-per-resolution model, charging only when an AI agent resolves an issue end-to-end, and introduced the Agentforce Customer Service Portal.
