Search results for Data 360
AI & Enterprise
Salesforce unveils headless Data 360 to let AI agents directly use customer data
Salesforce has launched headless Data 360 for MCP to allow AI agents to use customer data directly. The service is designed to provide agents with relevant, controlled customer context and to handle building, transforming and mapping data, creating segments and activating them. Data 360 offers more than 200 existing APIs as programmable endpoints, letting agents call Salesforce data and functions without a user interface while teams continue work in existing tools.
AI & Enterprise
Salesforce unveils Agentforce Help Agent with performance-based pricing
Salesforce on Wednesday unveiled Agentforce Help Agent, a tool designed to reduce the burden of building and operating AI agents for customer service. Built on the Agentforce 360 Platform, it uses a company’s customer response policies and business information to handle inquiries and support case management. Salesforce also highlighted a pay-per-resolution model, charging only when an AI agent resolves an issue end-to-end, and introduced the Agentforce Customer Service Portal.
AI & Enterprise
Salesforce launches AgentExchange after integrating AppExchange, Slack and Agentforce marketplaces
Salesforce has released a new version of AgentExchange, a marketplace that integrates AppExchange, Slack Marketplace and the Agentforce ecosystem. The company said it includes more than 10,000 Salesforce apps, over 1,000 Agentforce agents, sub-agents, tools and MCP servers, and more than 2,600 Slack apps, with access to over 6,000 applications via Slack MCP. New features include Data 360-based semantic search and personalization, with an interactive mode planned for fall 2026.