Telecommunications & Media
KT M Mobile launches customer reassurance task force to pre-empt customer inconvenience
KT M Mobile said on Wednesday it has expanded and reorganised the fraud-prevention task force it launched in December 2024 into a Customer Reassurance TF, stepping up user protection activities. The previous team conducted constant monitoring and preventive measures for lines tied to fraudulent use, cutting monthly average related customer complaints by about 30 percent in 2025 from the prior year. The new TF will widen its scope and tackle recurring customer inconvenience.
