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Why AI delivers no impact: Tech-first approach, ignoring data complexity and vendor-centric design

Han Sun-ho, chief AI officer at Bespin Global, said many companies fail to feel the impact of AI investment because they take a technology-first approach, overlook data complexity and build systems from a vendor perspective. He said AI is a management issue and requires internal capability-building alongside partners who understand the technology. Han cited text-to-SQL accuracy limits and vector database constraints, and urged firms to define problems first and start small based on business impact.