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AI & Enterprise

Anthropic staff publicly challenge CEO in Slack culture

Anthropic is reported to foster a culture in which employees openly raise differences of opinion and debate even comments by CEO Dario Amodei on the internal messenger Slack. Growth chief Amol Abassare said on a podcast that staff are encouraged to argue with Amodei. Employees use open “notebook” channels like an X feed to share what they are working on and thinking about, and disputes can prompt companywide discussion.

AI & Enterprise

Airbnb handles 30 percent of North America customer support with AI, aims global expansion

Airbnb is handling 30 percent of customer support in North America through an internally developed AI agent and plans to expand it to global markets, TechCrunch reported on Feb. 13. CEO Brian Chesky said adopting AI would reduce customer service costs and significantly improve service quality. Airbnb is strengthening AI-native experiences, testing conversational AI search, and plans to integrate sponsored listings. It said 80 percent of engineers use AI tools, with a goal of 100 percent.