AI & Enterprise
ServiceNow launches Action Fabric, opens platform to external AI agents
ServiceNow launched Action Fabric at its annual Knowledge 2026 event on May 13, introducing an architecture layer that opens its full platform workflows to its own and external AI agents. The layer lets outside agents connect through an MCP server to run workflows and playbooks, handle tickets, and read data and context. All actions route through an AI Control Tower for identity, permissions and audit verification. Anthropic joins as the first design partner.
