Search results for AICX
AI & Enterprise
MyRealTrip AICX wins ISO 27001 certification, steps up B2B push
AICX, a customer experience-focused unit of travel super app MyRealTrip, has obtained ISO/IEC 27001:2022 certification for its chatbot and callbot automation platform, it said on Aug. 26. The standard verifies strengthened information-security requirements suited to modern IT environments, including cloud security and data loss prevention. AICX said the certification allows it to respond to client security requirements in its B2B business with standard proof.
AI & Enterprise
MyRealTrip CTO Heo Won-jin to speak at Anthropic global developer conference in Tokyo on June 11
MyRealTrip Chief Technology Officer Heo Won-jin (허원진) will speak at Anthropic\'s global developer conference, \"Code w/ Claude: Extended,\" in Tokyo on June 11. He is scheduled to present on the Founder Stage from 10:45 a.m. to 11:15 a.m. Japan time. He will explain how to build and deploy AI workflows that convert prototypes into real services, and share how MyRealTrip and its subsidiary AICX addressed latency, consistency and testability issues.
AI & Enterprise
MyRealTrip unit AICX expands into B2B customer support and service operations
AICX, a customer experience subsidiary handling consulting and operations for MyRealTrip, said on Feb. 10 it will expand into a B2B business providing outsourced customer support and service operations for external companies. The company said its service designs processes tailored to each client’s structure and environment, using a hybrid model combining an AI-based agent and professional operations staff. It said internal operations have automated 70 percent of inquiries and achieved more than 50 percent efficiency gains.