Industry
CJ Olive Young rolls out AI in stores to boost shopping support for foreign customers
CJ Olive Young said on Tuesday it will introduce AI-based in-store services aimed at foreign customers, including an AI shopping assistant and an AI interpretation service. The rollout will begin sequentially at stores with a high share of foreign visitors. The AI shopping assistant supports self-service shopping via a kiosk with an AI avatar in eight languages and offers product information, stock checks, location guidance and recommendations. The interpretation service expands language support to 38 languages and enables real-time chat or tablet-based conversations.