Shinhan Bank brought together domestic and overseas artificial intelligence (AI) agents and 21 agents developed in-house by Shinhan Financial Group to review workplace usability and improvement tasks. It plans to compare external technologies and financial-sector application cases and reflect feedback from employees and experts to make its financial-sector AI transformation (AX) more concrete.

Shinhan Bank said it held the Shinhan AX Agent Summit 2026 on Tuesday at its headquarters in Jung-gu, Seoul, with participation from group employees, domestic and overseas technology companies, and academic experts.

The event was arranged to review the current level of AI agents developed by Shinhan Bank and compare them with domestic and overseas technologies and application cases by financial companies, and to discuss future improvement tasks and the development direction of financial AX.

Shinhan Bank introduced AI agents from domestic and overseas companies and usage cases by global financial companies. It also displayed 18 agents developed by Shinhan Bank AX innovation leaders and business units using its in-house AI platform, and 3 agents developed by group affiliates.

Participants compared and tried domestic and overseas AI services and in-house agents, and shared views on potential use in actual work and areas needing improvement.

They also discussed recent AX technology trends and the direction of financial AI development through networking with participating companies and academic experts.

A panel of technology advisory professors from the AX and Web3 Academy launched in June reviewed key agents and offered opinions for an AI-native transition.

A Shinhan Bank official said, "For financial AX, it is important not so much to introduce technology itself as to objectively check the current level and continuously verify it so it can be used safely and usefully in actual work." The official added, "We will advance financial AI agents through ongoing feedback."