Bret Taylor (브렛 테일러), co-founder and chief executive of enterprise customer service AI agent startup Sierra, expects the way companies interact with software will soon change fundamentally, TechCrunch reported on Wednesday.

Sierra last month launched Ghostwriter, an agent that automatically builds agents. If a user describes what they need in natural language, Ghostwriter autonomously creates and deploys a specialized agent. Sierra’s strategy is to replace existing click-based web applications with natural language.

Taylor, a former co-CEO of Salesforce, said at the HumanX conference in San Francisco: "I rarely have to log into Workday except when I first join and during open enrollment." He said an era is coming when tasks are completed in natural language instead of learning complex systems.

Taylor said Sierra is already deploying agents quickly using Ghostwriter. He cited building an agent for Nordstrom in 4 weeks as an example.

Sierra said last fall it reached $100 million in annual recurring revenue 21 months after it was founded. In September last year, it raised $350 million led by Greenoaks Capital, valuing the company at $10 billion.

Some say Taylor’s prediction will take time to become reality. Many AI agent companies, including Sierra and legal AI startup Harvey, operate by having "forward-deployed" engineers continually update and tune customers’ agents, which experts say is far from fully autonomous operation, TechCrunch reported.