Samsung Electronics said on Sunday its Home Appliance Remote Management service obtained Nemko’s AI Trust Mark, the first in South Korea to do so.

The service remotely monitors product status. It uses AI-based analysis and professional advisers to provide diagnosis and consultation. It is currently offered in about 120 countries worldwide, including South Korea.

Nemko is a Norway-based certification body with a history of more than 90 years and manages standards certification in about 150 countries worldwide. Since 2024, it has been running the AI Trust Mark to guarantee the technical transparency and ethical stability of AI systems. The certification verifies compliance with international ethics guidelines and safety standards, including data governance, information transparency and accuracy, and cybersecurity, and assessments are conducted based on the EU AI Act and the ISO/IEC 42001 international standard. Samsung Electronics obtained the certification after being recognised for excellence in its management system to protect personal information and secure service reliability.

The Home Appliance Remote Management service uses AI to detect and manage abnormal signs in home appliances that users may find difficult to notice. It supports functions including refrigerant leak prediction, which analyses air conditioner and refrigerator compressor and temperature sensor data to detect abnormal temperature changes early; minute door-opening diagnosis, which determines a slight door-opening state that sensors cannot detect using changes in a refrigerator’s internal temperature and cooling patterns; and oil deposition prediction, which forecasts performance deterioration caused by oil and dust accumulation in an air conditioner heat exchanger and provides management guidance.

The service also obtained the Korea Standards Association’s AI+ certification. AI+ certification is a system that assesses the software quality of AI products and AI management systems based on ISO and IEC international standards. The Home Appliance Remote Management service received high evaluations across overall quality, including AI model performance, software product quality and AI reliability. Separately, Samsung Electronics holds 17 AI+ certifications across major home appliance categories including refrigerators, washing machines and air conditioners, the most in South Korea. The count is as of March 2026.

Jongseung Moon (문종승), a vice president of Samsung Electronics’ DA Business Division, said the certification once again proved not only the company’s technology in AI appliances but also its ethical responsibility and reliability. He said Samsung Electronics will continue to strengthen security and reliability in line with global standards so consumers can use innovative AI appliance experiences with peace of mind.