As OpenAI ended the GPT-4o model, backlash has emerged among users, with some saying it felt like losing a friend, TechCrunch reported on Feb. 6.
GPT-4o was strong in features that provide emotional support to users, which became controversial because it could lead to dangerous dependence.
In connection with this, OpenAI is facing 8 lawsuits.
OpenAI has moved to GPT-5.2 and strengthened safeguards aimed at reducing emotional dependence, but some users still want GPT-4o, TechCrunch said.
Rival companies such as Google and Meta are also experiencing similar risks in developing emotionally intelligent AI.
Some argue that AI providing emotional support can have a positive impact on mental health, but critics say it has limits because AI is not an actual therapist.
Nick Haber (닉 헤이버), a Stanford University professor, warned that a relationship with AI could make people feel isolated, and that side effects could be serious if AI fails to respond appropriately in a crisis situation.
Chi-gyu Hwang
delight@d-today.co.kr