ESTsoft said on Oct. 26 it is expanding supply of its real-time interactive AI avatar service Perso Interactive to the public sector.

Perso Interactive provides information by talking with users in real time through an AI avatar. ESTsoft is moving beyond supplying AI kiosks and expanding its business by building customized services that link each institution's website, public data and work systems.

It recently built AI civil-complaint and guidance services at Gangseo-gu Office's new integrated government building and at Nonsan City Hall, and is discussing adoption with Seocho-gu Office. The AI avatar provides administrative information such as the department in charge of civil complaints, processing procedures, required documents and facility locations.

In education, it introduced its English conversation learning service EduTalk at Hangaram Elementary School in Paju and is expanding supply to Gwangju Science High School and others. It is also building an AI receptionist at the Sejong Education Integrated Support Center to provide facility and work information.

Use is also growing at libraries and cultural facilities. It supplied an AI librarian service that provides information on books and programs to Munsan Library in Paju and to libraries in Anseong, and supplied a facility guidance service to the Yeoju Youth Training Center.

ESTsoft plans to strengthen links with each institution's work systems and public data and develop the offering into an AI service tailored to the public sector.

An ESTsoft official said Perso Interactive's public projects are meaningful because they go beyond supplying AI kiosks and connect each institution's information and services to citizens through AI avatars. The official said the company will expand its scope of application to various public services, including education, libraries, and culture and events, starting with civil-complaint and administrative guidance.