| Mobile Web

Toss Insurance introduces system to handle black consumers, protect agents

Toss Insurance will introduce a system to improve the counselling environment to protect its insurance agents. The company said on June 1 it will implement a \"black consumer response system\" so agents can focus on customer consultations and coverage planning in a stable environment. Under the system, if an agent faces excessive burden from repeated exposure to improper language or conduct, the agent can request to stop handling the customer and have headquarters respond.