Search results for Ubase
AI & Enterprise
Apple, Microsoft AI strategies put to the test as AI cost surge debate grows
Apple and Microsoft face a key month as investors and developers watch whether they can shift perceptions of their AI momentum. Apple’s World Wide Developers Conference runs June 8 to 12 and is expected to highlight on-device AI backed by its chip design experience. Microsoft is expected to unveil more in-house models at its June 2 to 3 Build conference as it leans less on OpenAI. Companies are also voicing growing concern over rising AI costs.
AI & Enterprise
Ubase to acquire voice AI startup ReturnZero, launch end-to-end counselling AI agent in July
South Korean BPO company Ubase Group said on Tuesday it will acquire voice-recognition AI startup ReturnZero. The company said ReturnZero has AI speech recognition and engineering capabilities and a backend server architecture optimised for high-performance, large-volume processing. It said ReturnZero has strengths in speech-to-text speed and competitiveness, including diarization technology, 30 patents and specialised developers. Ubase said it plans to commercialise an end-to-end counselling AI agent in July.
AI & Enterprise
Ubase upgrades AI Trainer functions for AI counsellor training platform
South Korean business process outsourcing company Ubase said on Feb. 26 it upgraded functions of its AI-based counsellor training platform, AI Trainer. The platform provides 24-hour online roleplay training with AI acting as customers. The upgrade adds more detailed customer personas, including emotionally agitated customers and repeat complainants, and strengthens evaluation by automatically comparing answers and giving feedback across five categories. Ubase said internal data show lower turnover and higher productivity after adoption.
