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AI & Enterprise

SKT to roll out AI across T World stores to upgrade consultations and operations

SK Telecom said on Tuesday it will fully introduce AI across its offline T World stores to drive customer service innovation. The company has begun disclosing store ratings based on AI-led customer surveys and is building development and infrastructure to introduce in-store AI agents from September. It aims to apply AI across the customer journey, add a personalised store search function by 2027, expand consultation analysis, and promote online consultation and visit reservations.

AI & Enterprise

AI infrastructure must be strategic focus for executives, three questions matter

AI infrastructure is no longer a matter for IT departments alone and should be treated as a strategic factor shaping corporate competitiveness, STT GDC Korea head Heo Cheol-hoe said. STT GDC released research based on a survey of 644 companies in six Asian countries, finding most firms remain in early stages of readiness. Budget constraints and difficulty measuring returns were common. Network bottlenecks and broader infrastructure gaps were also highlighted as AI workloads are expected to rise.

AI & Enterprise

Ubase to acquire voice AI startup ReturnZero, launch end-to-end counselling AI agent in July

South Korean BPO company Ubase Group said on Tuesday it will acquire voice-recognition AI startup ReturnZero. The company said ReturnZero has AI speech recognition and engineering capabilities and a backend server architecture optimised for high-performance, large-volume processing. It said ReturnZero has strengths in speech-to-text speed and competitiveness, including diarization technology, 30 patents and specialised developers. Ubase said it plans to commercialise an end-to-end counselling AI agent in July.