| Mobile Web

Sendbird launches Delight Customer Agent integrating shopping, bookings, support and retention

Sendbird said on Monday it has launched the Delight Customer Agent and a natural language-based AI agent management tool, Midas, for its brand AI concierge service delight.ai. The company said the customer agent integrates shopping, bookings, customer support and customer retention tasks to provide consistent service. It added Midas lets business users build and improve AI agents without help from development teams.