Finance
iM Financial strengthens financial consumer protection capabilities at affiliates
iM Financial Group has provided practical training for financial consumer protection staff at its major affiliates as it seeks to strengthen consumer protection systems across the group. It said on Thursday it joined the Korea Finance Institute’s financial consumer protection training programme. Participants included staff from iM Bank, iM Securities, iM Life, iM Capital and iM Asset Management. The programme covered KPI design, case studies and responses to complaints and disputes.