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Telecommunications & Media

Report easily if your smartphone contract terms differ

Users who find that smartphone contract or activation terms differ from what they were told, or suspect unfair sales practices, can file a direct report through a user-participation scheme and receive compensation if violations are confirmed. The Korea Communications Users Protection Association said reports must be filed within 14 days of activation. Only the subscriber can report, except parents reporting for minor children. Verified cases pay 50,000 won per report, limited to once per quarter and 200,000 won per year.

Telecommunications & Media

Broadcast Media Telecommunications Commission warns of exaggerated ads for Galaxy Z8 preorders

South Korea\'s Broadcast Media Telecommunications Commission urged consumers to beware exaggerated advertising by phone retailers ahead of Samsung Electronics\' Galaxy Z8 series preorders. The commission said some outlets lure customers with high subsidies and gifts that may not be provided during activation. It advised checking the seller and ensuring benefits are written into contracts. Users can report 피해 such as unpaid subsidies via the Korea Consumer Union of Platform’s user-participation reporting system.

Telecommunications & Media

Google, Naver, Kakao to be required to pre-block illegal filming images from July

The Broadcasting Media and Communications Commission held a briefing session on June 4 to explain measures as preemptive technical and administrative steps to prevent the distribution of illegal filming content expand from video to images. From July 1, about 80 obligated operators must compare and identify whether user posts match videos or images judged as illegal filming content by the Broadcasting Media Deliberation Commission and restrict posting. The list includes Google, X, Meta, Naver and Kakao.