U.S. small business payments market shaken as fintechs take banks\' customer touchpoints

Banks are losing influence in the U.S. small business payments market as fintech companies integrate payment functions directly into accounting and sales-management software. A survey of 501 U.S. small businesses found broad use of fintech and non-bank platforms for both consumer payments and business-to-business transactions. Respondents cited high fees, complex implementation and lost sales from failed payments as key pain points. Crypto and stablecoin payments remained at an early stage.