AI & Enterprise
KTcs supplies HiQri AICC platform to Daiso customer service center
KTcs is supplying its proprietary AI contact center platform, HiQri, to Daiso\'s customer service center, the company said on Oct. 27, as it expands AI-based customer consulting for corporate clients. The platform combines generative AI with retrieval-augmented generation to produce answers based on Daiso customer service data. KTcs built a system using the same knowledge data for phone and chat, with a voicebot and chatbot handling routine queries.
