AI & Enterprise
Ubase upgrades AI Trainer functions for AI counsellor training platform
South Korean business process outsourcing company Ubase said on Feb. 26 it upgraded functions of its AI-based counsellor training platform, AI Trainer. The platform provides 24-hour online roleplay training with AI acting as customers. The upgrade adds more detailed customer personas, including emotionally agitated customers and repeat complainants, and strengthens evaluation by automatically comparing answers and giving feedback across five categories. Ubase said internal data show lower turnover and higher productivity after adoption.
