Finance
Hana Bank says upgraded in-house finance AI search sharply raises success rate
Hana Bank has developed a search service using an in-house finance-focused AI model, cutting its search failure rate from about 20 percent to below 5 percent. The bank is testing the service for possible use in its Hana1Q app. It plans to improve its ability to handle complex financial queries by using AI-UX to add context through follow-up questions and a knowledge graph to structure priorities and relationships among financial rules and documents.
