AI & Enterprise
CX company Genesys to unveil LAM-based agentic virtual advisor
Genesys, a global customer experience solutions company, said on Feb. 12 it will unveil what it called the industry’s first agentic virtual advisor based on a large action model in the first quarter. The service, named Genesys Cloud Agentic Virtual Advisor, is designed to overcome limits of reactive self-service and improve operating efficiency. It uses Scaled Cognition’s APT-1 LAM and supports company-specific guidelines through Genesys AI Studio.
