Games & Commerce
IMI moves to protect customer service agents with AI real-time emotional risk detection
IMI, operator of the game item trading platform ItemMania, is moving to strengthen protections for emotional labour workers through a pilot of an AI-based counselling support system. The company said it completed technology verification after joining an EICN-led project to develop and test an AI counselling assist system that supports early response and decision-making on emotional risks. The system analyses text and voice to detect risky situations and provide alerts and response guidance.
