AI & Enterprise
Bottom-up AX results become visible; IT teams\' key role is AX monitoring, not development
Companies are moving faster to help business units develop needed AI services and agents directly, bypassing IT departments. GS Caltex DX Center head Eun Ju Lee (이은주) said the IT function is shifting from building services to measuring, monitoring and helping improve services created in the field. She cited a bottom-up strategy, internal app creation and business results, including growth in Energy Plus app users and ratings.
