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Telecommunications & Media

Just to be clear tops workers\' list of worst email phrases

Office workers find “Just to be clear” the most unpleasant phrase in work emails, a survey found, with many viewing it as passive-aggressive despite its polite tone. The poll of 2,000 workers in the United States and Europe also ranked “As previously discussed” and “Per my last email” among top irritants. “Need this ASAP” was the leading phrase seen as raising stress or anxiety. Monday brought the greatest mental burden from emails.

Fintech

Woori Bank builds next-generation FDS, launches AI-based financial fraud monitoring

Woori Bank is building a next-generation Fraud Detection System that combines generative AI with telecommunications and transaction data to shift its response from post-incident relief to pre-emptive blocking. It will start a new AI monitoring system in November and use generative AI to analyse emerging scam types and warning signs to create new detection scenarios. The bank also plans to strengthen its prevention organisation, expand information-sharing and link FDS with anti-money laundering functions.

AI & Enterprise

FSS to step up preventive consumer protection, use AI to handle complaints and disputes

South Korea\'s Financial Supervisory Service said rising complaints and disputes and short-term performance-driven sales practices remain key consumer-protection challenges. It plans to strengthen oversight focused on prevention rather than post-incident relief, including launching an AI-based integrated portal for handling complaints and disputes in January 2027. The FSS also cited progress in institutional improvements, dispute mediation, financial crime 대응 using AI, and new monitoring systems for digital finance and virtual assets.