Finance
Toss Bank expands AI chat agent to all customers, cuts consultation time 90 percent
Toss Bank has expanded its generative AI-based \"AI chat agent\" to all customers, enabling conversational handling of requests ranging from card delivery tracking to loss reports. The bank said the agent uses a large language model to understand intent and context, and can guide users to payment screens and provide 24-hour service. Toss Bank said consultation time fell to about 30 seconds from more than five minutes, while satisfaction was about twice that of its prior chatbot.
