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Finance

KakaoBank conversational AI users top 5 million after one year

KakaoBank said on Tuesday users of its conversational AI service surpassed 5 million a year after its launch. The service reached 1 million users within 3 months, 2 million within 6 months and 3 million within 8 months, before exceeding 5 million recently. KakaoBank upgraded its AI system and added investment and card-benefit search features. The company plans to expand AI use across staff work and customer services and strengthen personalized conversations later this year.

Finance

Banks ramp up gathering account race as services evolve into AI treasurers

South Korean banks are intensifying competition in gathering accounts, led by KakaoBank and followed by commercial banks and savings banks seeking control of everyday finance platforms. New products combine dues management with higher interest, scheduling and AI features. Hana Bank launched a structure separating transaction and vault balances with up to 2.5 percent interest. KakaoBank leads with 12.9 million users and 11.6 trillion won in balances.