Games & Commerce
Kakao applies generative AI to Kanana Counseling Manager
Kakao has applied generative AI to its KakaoTalk Channel AI 상담 service, Kanana Counseling Manager, to strengthen customer support functions. The company added a feature that generates answers to customer questions based on information registered by businesses and content posted on 톡채널, including store details, menus and recent updates. The update also automates answer management, adds an AI reply preview tool and supports connecting users to administrators during consultations.
