The Postal Customer Centre, which handles consultations on complaints from post office customers, has reached 200 million calls since it opened in 2003.

The Ministry of Science and ICT's Postal Service on April 30 shared operating results to mark the postal customer centre surpassing 200 million cumulative calls and encouraged counselling staff.

The Postal Customer Centre is the public sector's first call centre. It provides consultation services for customers using post offices, post office parcels and Post Office Shopping. It serves as a comprehensive complaint centre for postal services, including guidance on domestic and international mail complaints, management of customer feedback and tracking investigations for international mail items.

At the event, it held a "Find the star of the 200 millionth call" program, giving a Post Office Shopping gift certificate to the counsellor who answered the 200 millionth call and also expressing thanks to the customer on the 200 millionth call. Park In-hwan (박인환), head of the Postal Service, called the centre's main phone number himself and delivered a message of thanks to the counsellor.

Park said the postal customer centre is an important communication channel for postal services that responds first to public inquiries and inconvenience. He said it would further advance its phone consultation and digital response systems so that anyone can use postal services easily and conveniently.