| Mobile Web

Kim Nan-do, SKT panelist: With \'zero click\' spreading, trust is companies\' asset in AI era

As more information searches are handled by AI in a so-called zero-click era, companies face a growing need to manage information and build trust, an SK Telecom customer trust panelist said. Kim Nan-do (김난도) said consumers are increasingly delegating choices and judgments to AI, and trust in companies and infrastructure will matter more as AI becomes embedded in daily life. He also stressed responsibility for personal data protection and the need for human accountability in resolving customer complaints.