AI & Enterprise
AI fact-checking can strain ties with professionals, study finds
A study found that relationships with professionals such as doctors and lawyers can worsen if clients are found to have rechecked their advice using AI tools such as ChatGPT. Researchers at Monash Business School said professionals may feel insulted and distrustful, reducing their willingness to work with those clients again. The study said negative reactions can occur even when AI is used only for background information, and noted limits in AI accuracy and susceptibility to prompting.
