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Telecommunications & Media

LG Uplus stands out in user protection and service evaluations, accelerates AI data-based improvements

LG Uplus is speeding up customer service improvements using artificial intelligence and data, with results showing in recent evaluations. It received a \"very excellent\" rating in both mobile and high-speed internet categories in a 2025 user protection assessment by the Korea Communications Commission. The company also posted gains in customer satisfaction indicators, including top rankings in NCSI and KSQI. It is expanding AI use to detect spam and voice phishing and to support 상담, while also pursuing overseas rollout with Maxis in Malaysia.

AI & Enterprise

LG Uplus reaches deal to export ixi-O AI call service to Malaysia

LG Uplus said on Tuesday it has agreed with Malaysian telecoms operator Maxis to commercially launch its AI call service ixi-O in Malaysia. It said the deal is the first case in which its strategy to expand AI services globally has led to talks on an actual business. Executives from both companies met in Kuala Lumpur to discuss local commercialisation plans. LG Uplus plans to launch the service this year, tailored to local usage.