Search results for Korean Service Quality Index
Telecommunications & Media
LG Uplus stands out in user protection and service evaluations, accelerates AI data-based improvements
LG Uplus is speeding up customer service improvements using artificial intelligence and data, with results showing in recent evaluations. It received a \"very excellent\" rating in both mobile and high-speed internet categories in a 2025 user protection assessment by the Korea Communications Commission. The company also posted gains in customer satisfaction indicators, including top rankings in NCSI and KSQI. It is expanding AI use to detect spam and voice phishing and to support 상담, while also pursuing overseas rollout with Maxis in Malaysia.
Telecommunications & Media
KT named \'excellent call center\' for 15th straight year
KT has been named an excellent call center for the 15th consecutive year in the call center category of the 2026 Korean Service Quality Index run by Korea Management Association Consulting. The company said it was recognised for proactively adopting AI-based counselling systems and improving the counselling environment. KT said it was selected for 15 straight years in mobile communications and for 12 straight years in ultra-fast internet.
Finance
Shinhan Bank named top call center for 23rd straight year
Shinhan Bank has been named a top call center for the 23rd consecutive year in a service quality assessment hosted by Korea Management Association Consulting (KMAC). In the 2026 Korean Service Quality Index call center survey, the bank also received recognition as a leader in non-face-to-face channels in the voice bot category. The KSQI survey covered 346 companies across 50 industries. Shinhan said it is expanding AI-based digital counseling and multilingual services.
