Search results for KSQI
Telecommunications & Media
KT named \'excellent call center\' for 15th straight year
KT has been named an excellent call center for the 15th consecutive year in the call center category of the 2026 Korean Service Quality Index run by Korea Management Association Consulting. The company said it was recognised for proactively adopting AI-based counselling systems and improving the counselling environment. KT said it was selected for 15 straight years in mobile communications and for 12 straight years in ultra-fast internet.
Finance
Shinhan Bank named top call center for 23rd straight year
Shinhan Bank has been named a top call center for the 23rd consecutive year in a service quality assessment hosted by Korea Management Association Consulting (KMAC). In the 2026 Korean Service Quality Index call center survey, the bank also received recognition as a leader in non-face-to-face channels in the voice bot category. The KSQI survey covered 346 companies across 50 industries. Shinhan said it is expanding AI-based digital counseling and multilingual services.
Telecommunications & Media
SKT customer service center named excellent call center for 14th straight year
SK Telecom was named an \"excellent call center\" for the 14th consecutive year in the 2026 call center category of the Korea Service Quality Index run by Korea Management Association Consulting. The company said it has steadily upgraded consultation quality through artificial intelligence innovation since 2012. The index assesses professionalism, accuracy and problem-solving in customer response. SKT cited higher scores in consultation attitude, greetings and closing, and task handling.
