Search results for KSQI
AI & Enterprise
Hana Bank tops KSQI customer touchpoints for 11th straight year
Hana Bank was named the top bank in the customer touchpoints category for the 11th consecutive year in a service quality assessment by Korea Management Association Consulting. The bank said it ranked first in both offline face-to-face service and its non-face-to-face call-centre channel. The company said it scored higher than other banks on items such as staff job knowledge, customer consideration and farewell greetings. CEO Lee Ho-sung said the bank would provide convenient and reliable financial services from the customer’s perspective.
Telecommunications & Media
KT named \'excellent call center\' for 15th straight year
KT has been named an excellent call center for the 15th consecutive year in the call center category of the 2026 Korean Service Quality Index run by Korea Management Association Consulting. The company said it was recognised for proactively adopting AI-based counselling systems and improving the counselling environment. KT said it was selected for 15 straight years in mobile communications and for 12 straight years in ultra-fast internet.
Finance
Shinhan Bank named top call center for 23rd straight year
Shinhan Bank has been named a top call center for the 23rd consecutive year in a service quality assessment hosted by Korea Management Association Consulting (KMAC). In the 2026 Korean Service Quality Index call center survey, the bank also received recognition as a leader in non-face-to-face channels in the voice bot category. The KSQI survey covered 346 companies across 50 industries. Shinhan said it is expanding AI-based digital counseling and multilingual services.
