Search results for KCSI
Telecommunications & Media
SKT regains much of trust after hacking by taking losses to protect customers
SK Telecom has regained much of its trust after last year’s hacking incident through large-scale security investment and customer-protection measures, an academic forum heard on Oct. 28. Shin Min-soo (신민수) of Hanyang University highlighted SKT’s halt to new sign-ups and waivers of cancellation penalties, saying the company prioritised existing customers despite revenue losses. He also cited a visiting SIM replacement service for vulnerable groups, while noting early confusion and shortages.
Telecommunications & Media
Jae-heon Jung, SKT CEO, says customer trust not a given, will keep rebuilding confidence
Jae-heon Jung (정재헌), CEO of SK Telecom, reiterated plans to restore customer trust and improve services. He said the company ranked No. 1 in three major domestic customer satisfaction surveys for mobile services this year, and called the results meaningful after last year’s erosion of trust. Jung said SKT expanded field-based customer contact, strengthened AI-based security and spam blocking, revamped roaming and T membership, simplified rate plans, and broadened mechanisms to reflect customer input.
Crypto
Bithumb tops KCSI digital asset exchange category for second straight year
Bithumb said on Wednesday it was named No. 1 in the virtual asset exchange category under finance in the 2026 Korea Customer Satisfaction Index survey run by Korea Management Association Consulting. It is the second straight year it has won after topping the category last year. The company said it focused on AI-based investment information and trading convenience, revamped trading services and strengthened customer support and user protection systems.
